What aspect of configuration management deals with identifying the components of services?

What aspect of configuration management deals with identifying the components of services?

• A. Configuration Baseline identification
• B. Change management
• C. Service administration
• D. Incident resolution

Answer: (A)

Configuration Baseline identification focuses on establishing and maintaining a record of all the components that make up a service, including hardware, software, documentation, and any changes made to these components. This process ensures that organizations have a clear understanding of their service components and configurations at any given time, which is essential for proper management and support of services. By identifying these components, it becomes easier to manage, track, and make informed decisions regarding the services provided. Change management, on the other hand, deals with the process of making changes to the configurations, which does not necessarily explicitly involve identifying components. Service administration typically relates to the day-to-day operational management of services rather than their foundational components. Incident resolution focuses on responding to and resolving problems that arise during service operation, which also does not include the identification of components. Each of these options addresses different aspects of service management, but configuration baseline identification is specifically centered on the identification of service components.

Configuration Baseline identification focuses on establishing and maintaining a record of all the components that make up a service, including hardware, software, documentation, and any changes made to these components. This process ensures that organizations have a clear understanding of their service components and configurations at any given time, which is essential for proper management and support of services. By identifying these components, it becomes easier to manage, track, and make informed decisions regarding the services provided.

Change management, on the other hand, deals with the process of making changes to the configurations, which does not necessarily explicitly involve identifying components. Service administration typically relates to the day-to-day operational management of services rather than their foundational components. Incident resolution focuses on responding to and resolving problems that arise during service operation, which also does not include the identification of components. Each of these options addresses different aspects of service management, but configuration baseline identification is specifically centered on the identification of service components.